Petco has a great grooming salon, I took my dogs in to see Sydney and she did such an amazing job! My dogs were obviously happy to be with her and she took such time and care with them. I highly recommend them for grooming & bathing purposes, especially with her as a bather (soon to be groomer, I believe). Thank you all so much for your hard work
After all of this nonsense, I finally get inside and sign up for the stupid rewards program, give her the rabies paperwork and then she goes to put her hand down and per my dog and he starts barking. Which I get it can be intimidating sometimes but she instantly was like "nope, I'm not grooming your dog".... I told if she gives him a few treats and let's him warm up to her for a few minutes he's always fine and calms down. And she was just like "no I'm not comfortable".
Worst experience I've honestly ever had. It was absolutely ridiculous. And keep in mind that this wasn't some young person who didn't know what they were doing. She was at least 45. You've been in the world long enough to know how to treat a customer...
Will never take any of my pets there for anything else...
I took my dog to get groomed here and the whole process was SUCH a nightmare. When I made my appointment they told me it was at 8am. I told them I had never taken him to get groomed before and the woman I was speaking to neglected to tell me that the store doesn't open until 9a.m... I went to open the door at 8 but it was locked, no one came to let me in. I looked inside and could see no one. So I decided to take my dog on a walk around the building while I called them to see if someone was there in the back or something. They took forever to answer and when they finally did, the woman I spoke to was very rude and snooty and made a snarky remark saying "well I've been looking out for you".... Obviously not since I knocked and no one came to the door....
To top it all off I called the goomers to let them know I'm running a little bit behind about 10 minutes before apt and they said it's okay. I got there 13 minutes late and they took there time to come out from the back and talked to me for 8 min then look at me and say "oh and your late 20 minutes," super disrespectfully.
I get if your scared and don't want to work with a dog, that's your choice. But at least know how to provide decent customer service and offer me something as a customer to make it right. I got up early to come in, wasted gas and time to drive there and she didn't offer me an apology, no coupon, no nothing.
Strong Customer Sevice baseline. Helping people with food and treat choices. Getting to know the customers.
I have a yorkie and I'm always a happy person and these people are absolutely horrible at their job. I came in this time for just a bath and ear trim for my yorkie and a bath for my other dog. They continue to bully me about not liking their previous grooming job when all I'm asking for is baths.
I had the worst experience ever, the groomers are the worst people who don't know how to handle complaints or listen to what you like and needs, but continues to ask you.
The store manager is amazing. I have to give it to her. I talked to her about my frustrations and she was more than amazing the first time and even now as I try to give them another chance because of her.
Anyways I will no longer bring my dogs to Northgate petco as Iam still a petco costumer only at University village.
Good prices, clean. They have sick reptiles. We for our baby leopard gecko from there and he was ill
I'm never that one person to go and comment anything negative but when it comes to my dogs they are my kids. I'm absolutely never going to the groomers unless they get a new staff.
Petco Animal Supplies is a US Store based in Seattle, Washington. Petco Animal Supplies is located at 318 NE Northgate Way, Seattle, WA 98125, USA.
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