While the store is stocked with diverse and quality materials, their vibe is definitely lockdown mode. Even small items (say, a $6 whittling blade) are locked down on the shelves. I understand loss prevention, but man, I've never felt more like a criminal in a store -- can't touch anything and stalked by the staff. "Helpful" becomes, "overbearing" real quick.
Gets the job done, but any other hardware store in the city may be a better option service wise. (I recommend Second Use for building supplies, City People for upscale stuff, and Maple Leaf hardware for general purpose -- the difference is night and day.)
Prices are competitive, but expect to pay a small premium -- typically 5-10% more. (Say, a buck or two on small items.) Shop is clean, well-planned, and has a good selection of reading material as well.
The staff is incredibly knowledgeable and helpful. As a novice woodworker, I rely on them to tell me what products I need - and don't need - and they have never yet steered me wrong. They carry Wonderfill, which is the best wood filler ever! They also have a took sharpening service which is great. The turnaround is quick and my pruning shears came back razor sharp and perfectly aligned.
As an older woman I often receive poor service at home repair big box stores. I was pleased and delighted with the courteous and attentive customer service at this business. I am often pursuing projects that I have invented myself, and it can be tricky and time-consuming to find the right solution. The person who helped me was patient and helpful, he gave me the time necessary to explore options and he had enough creative and problem-solving background to be an asset to my quest for reaching a solution.
Lawrence was awesome! Spent some time showing me all sorts of sharpening tips and really knows his stuff. Great store.
You ever go to a hardware store to puzzle out the solution to the problem you're having? Maybe pick up a few tools and wonder if they'll work? Not at Rockler.
Stopped in to look for corrugated fasteners and was disappointed with the slim selection - you'd think for a woodworking specialty shop... Anyway, I mentioned this on their online survey hoping that I'd be providing constructive feedback and having no greater expectation. Next morning, I receive a call from the store manager to discuss and remedy the situation. Nicely done! Rockler has truly redefined the meaning of service.
Rockler Woodworking And Hardware is a US Hardware Store based in Seattle, Washington. Rockler Woodworking And Hardware is located at 832 NE Northgate Way, Seattle, WA 98103, USA.
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